Bookings available on Monday, Friday, Saturday and Sunday
Cancellation Policy
CANCELLATION POLICY
For all clients including NDIS participants
TWO (2) full BUSINESS days notice (9am-5pm) is required. e.g. if you appointment is on Wednesday - regardless of the time, cancellation must be received before 9am on Monday. If your appointment is on Monday, cancellation must be received before 9am on Thursday of the previous week.
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NOTE : Public holidays are excluded as they are not business days.
How you can avoid paying the cancellation fee.
1. Provide the required notice period (above)
2. Rebook within the week : If you are able to rebook within the same calendar week as the cancellation, we will not charge you a late cancellation fee. However, depending on availability, we may not be able to accommodate a change and in that case 100% fee will apply.
3. Speak to us directly - certain circumstances may allow for fee waiver. ​
If you have any concerns or queries about our Cancellation Policy, please do not hesitate to contact us directly.
